Last Updated: August 13, 2026

This Policy explains shipping, processing, delivery, and related procedures for orders placed through US ALPHA Peptides.

1. Order Processing

Orders are processed after payment authorization or receipt. Processing is separate from carrier transit time and may be delayed by volume, availability, verification, fraud review, weekends, holidays, weather, carrier disruption, technical issues, or other circumstances beyond reasonable control. A shipping confirmation may precede the carrier’s first scan.

2. Shipping Methods and Estimates

Available methods and charges generally appear at checkout and may vary by location, product, package, carrier, or service availability. We may select or change a carrier or comparable service when reasonably necessary. Displayed delivery timeframes are estimates unless expressly guaranteed in writing.

3. Shipping Address

Customers must provide a complete and accurate recipient name, street address, unit information, city, state, ZIP or postal code, and other required details. Contact us immediately if an error is discovered; correction cannot be guaranteed after processing or shipment.

4. Tracking and Delays

Tracking, when available, is supplied by the carrier and may take time to update. Delays may result from congestion, weather, disasters, transportation interruptions, holidays, address issues, security screening, government action, customs, or operational disruptions.

5. Lost Packages

Contact us if tracking suggests loss. We may investigate with the carrier and require information or cooperation. Resolution depends on carrier records, delivery confirmation, insurance, and circumstances.

6. Packages Marked Delivered

• Confirm the order address
• Check mailboxes, delivery areas, reception desks, and secure locations
• Ask household members or authorized recipients
• Check with neighbors where appropriate
• Contact the carrier, then contact us with the order number and tracking information

7. Damaged Packages

Preserve the shipping box, label, internal packaging, product packaging, and product. Take clear photographs and contact us promptly. Supporting information may be required before evaluation.

8. Storage and Transportation Conditions

Review product-specific storage and implement appropriate laboratory handling promptly after delivery. Recommended long-term storage conditions do not automatically constitute guaranteed transport conditions. We are not responsible for deterioration caused by improper storage or handling after delivery.

9. Refused and Undeliverable Shipments

Refused shipments and packages returned for invalid or incomplete addresses, failed attempts, or failure to collect may be ineligible for refund and may require added shipping charges. Reshipment depends on integrity, storage requirements, and the Refund & Return Policy.

10. Restrictions and International Orders

We may restrict shipping to jurisdictions, addresses, freight forwarders, carrier-restricted locations, or locations presenting legal, fraud, compliance, or delivery risk. For international orders, the recipient is responsible for legality, import requirements, duties, taxes, brokerage, and customs fees. We cannot guarantee customs clearance.

11. Research Use Restrictions

Delivery does not authorize human or veterinary consumption, administration, diagnosis, treatment, prevention, or any other prohibited use. All research-use restrictions remain in effect after delivery.

12. Contact

For shipping questions, contact info@USALPHApeptides.com and include the order number.