Last Updated: August 13, 2026

This Policy explains cancellations, returns, replacements, refunds, and order claims. Because many products are research materials whose integrity and chain of custody cannot be verified after shipment, special restrictions apply.

1. Order Cancellations

Contact us promptly if you want to cancel. Cancellation is not guaranteed after processing, packing, label creation, carrier transfer, or fulfillment. Approved cancellations may be subject to nonrefundable third-party transaction costs where lawful and disclosed.

2. General Return Restrictions

Unless required by law or expressly authorized in writing, Research Products are not returnable after shipment. Once outside our control, storage, temperature exposure, contamination, tampering, handling, and chain of custody cannot be verified. Do not send any item without prior written authorization.

3. Incorrect, Damaged, or Defective Orders

Contact us promptly after delivery with your order number, a description, and clear photographs of the product, packaging, shipping box, and label. Preserve all materials while the claim is reviewed. We may request additional evidence or return of an unopened item.

4. Claim Review and Remedies

We review product identity, lot information, carrier records, photographs, timing, storage, and other relevant facts. If a claim is approved, the remedy may be replacement, store credit, or refund, as appropriate and subject to applicable law. A refund request does not guarantee approval.

5. Non-Eligible Claims

• Customer change of mind after shipment
• Ordering the wrong product or quantity
• Failure to review product description, research-only designation, or storage information
• Improper storage, handling, reconstitution, alteration, contamination, or unauthorized use
• Damage occurring after delivery
• Minor packaging variation that does not affect the product
• Delivery problems caused by an inaccurate or incomplete customer address

6. Lost or Marked-Delivered Packages

Report suspected loss promptly. We may require cooperation with a carrier investigation. For packages marked delivered, first verify the address, delivery area, household or authorized recipients, neighbors where appropriate, and the carrier. Carrier confirmation, insurance, and circumstances affect available remedies.

7. Unauthorized Returns and Refused Delivery

Unauthorized or refused returns may be ineligible for refund, replacement, or reshipment. The customer may be responsible for return or additional shipping charges where permitted. Receipt of a returned package does not constitute acceptance or approval.

8. Refund Timing

Approved refunds are generally issued to the original payment method. Processing time depends on payment providers and financial institutions. Shipping, handling, duties, taxes, and transaction fees are refundable only when required by law or expressly approved.

9. Chargebacks

Please contact us first so we can attempt to resolve the issue. Fraudulent or abusive disputes may lead to account restrictions and submission of relevant order, policy, communication, and delivery records to the payment provider.

10. Contact

Send claims and questions to info@USALPHApeptides.com, including the order number and supporting details.